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Sam Quinn
sam.quinn@cus_teamflow_107.demo· Growth (with add-on)
Intelligence recommends personal outreach this week
$1,788.00 MRR at risk
High-value customer not engaging; not enough history to call it. Direct outreach.
Engagement: red (4 sent, 0 opened in last 30 days)Recovery history: unknown (fewer than 3 prior failures)Value: high (top 25%, $149.00/mo)
Confidence: medium·Phase 1 rules · live signal
Amount
$149.00
Decline
soft
Detected
21d ago
Sep 17
Customer age
232d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_107
Customer sinceFeb 2026
Recovery timeline
7 of 7 steps executed↺
4hr retryCard declined
21d agoExecuted Sep 17, 2026
✉
Day 1 emailEmail sent (AI)
20d ago"Your payment did not go through"
Executed Sep 18, 2026
✓ Opened 20d ago○ Not clicked
↺
Day 2 retryCard declined
19d agoExecuted Sep 19, 2026
✉
Day 3 emailEmail sent (AI)
18d ago"Payment update needed"
Executed Sep 20, 2026
✓ Opened 18d ago○ Not clicked
✉
Day 7 emailEmail sent (AI)
14d ago"Account access at risk"
Executed Sep 24, 2026
✓ Opened 14d ago○ Not clicked
✉
email_day14Email sent (AI)
7d ago"Two weeks since your payment failed"
Executed Oct 1, 2026
✓ Opened 7d ago○ Not clicked
↺
retry_day21Card declined
20h agoExecuted Oct 8, 2026