Recovery sequence
Live performance data from your recovery emails
Step performance
Recovery includes customers who updated payment after reading the email, even without clicking the tracked link.
Insufficient funds and generic declines. Recova sends an email then retries the payment after 48 hours.
Day 1 email
1 hour after failureLatest subject: Your card was declined
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Owen, your card was declined when we tried to process your Scale plan. Usually it just needs a payment method update.
Update your card here: https://billing.stripe.com/p/session/[LINK]
It takes about thirty seconds.
Thanks,
Teamflow
48hr retry
48 hours after failureAutomatic retry. No email sent.
Day 3 email
72 hours after failureLatest subject: Your Teamflow payment didn't go through
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Bailey, your card was declined when we tried to process your payment. This happens sometimes with temporary holds or bank flags.
To keep your Growth plan active, update your payment method here: https://billing.stripe.com/p/session/[LINK]
It takes about a minute.
Thanks,
Teamflow
Day 7 email
168 hours after failureLatest subject: Your Teamflow access ends in 48 hours
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Hi RidgeCloud,
Your card keeps declining, and we've run out of attempts. If we don't hear from you within two days, your account will pause.
Update your card here: https://billing.stripe.com/p/session/[LINK]
That's all you need to do.
Thanks,
Teamflow
Expired card declines. Recova sends emails only. Retrying an expired card never succeeds.
Day 1 email
1 hour after failureLatest subject: Your card on file expired
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Hi FieldGroup,
Your payment for Teamflow didn't go through because your card expired. It happens.
Just update it here and you're all set: https://billing.stripe.com/p/session/[LINK]
Thanks,
Teamflow
Day 3 email
72 hours after failureLatest subject: Your card expired, SlateLabs
Processing errors and issuer timeouts. Recova retries first, then emails if retries fail.
4hr retry
4 hours after failureAutomatic retry. No email sent.
48hr retry
48 hours after failureAutomatic retry. No email sent.
Day 3 email
72 hours after failureLatest subject: Your payment hit a processing error
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Fraud flags and security holds. Recova sends reassurance emails. Retries are not attempted.
Day 1 email
1 hour after failureLatest subject: Your card needs a quick update
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Hassan, your bank blocked the automatic charge for your Starter plan this month. This usually happens when a card is reported lost or replaced.
You can fix it in about thirty seconds here: https://billing.stripe.com/p/session/[LINK]
Once that's done, you're all set.
Thanks,
Teamflow
Day 3 email
72 hours after failureLatest subject: Your card issuer blocked our charge