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Mateo Underwood
mateo.underwood@cus_teamflow_156.demo· Growth
Amount
$99.00
Decline
soft
Detected
37d ago
Sep 1
Customer age
318d
Decline details
Categorysoft
Codedo_not_honor
Invoice IDin_demo••••••••
Customer IDcus_teamflow_156
Customer sinceNov 2025
Email engagement
Emails sent5
Opened0 of 5
Clicked0 of 5
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
37d agoExecuted Sep 1, 2026
✉
Day 1 emailEmail sent (AI)
36d ago"Your payment did not go through"
Executed Sep 2, 2026
○ Not opened○ Not clicked
↺
Day 2 retryCard declined
35d agoExecuted Sep 3, 2026
✉
Day 3 emailEmail sent (AI)
34d ago"Payment update needed"
Executed Sep 4, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
30d ago"Account access at risk"
Executed Sep 8, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
23d ago"Two weeks since your payment failed"
Executed Sep 15, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
16d agoExecuted Sep 22, 2026
✉
email_day30Email sent (AI)
7d ago"Final notice on your account"
Executed Oct 1, 2026
○ Not opened○ Not clicked