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RidgeBuild
ridgebuild@cus_teamflow_017.demo· Starter
Amount
$29.00
Decline
soft
Detected
22d ago
Aug 2
Customer age
98d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_017
Customer sinceMay 2026
RecoveredAug 5, 2026
Email engagement
Emails sent2
Opened0 of 2
Clicked0 of 2
Recovery methodemail_click
Recovery timeline
4 of 4 steps executed↺
4hr retryRetry failed
22d agoExecuted Aug 2, 2026
✉
Day 1 emailEmail sent (AI)
21d ago"Your payment did not go through"
Executed Aug 3, 2026
○ Not opened○ Not clicked
↺
Day 2 retryRetry failed
20d agoExecuted Aug 4, 2026
✉
Day 3 emailrecovered
19d ago"Payment update needed"
Executed Aug 5, 2026
○ Not opened○ Not clicked
Payment recovered
$29.00 recovered via email_click · 19d ago
$29.00