FieldCo

fieldco@cus_teamflow_172.demo· Scale (2 seats, annual)

failed_unrecovered

Continue automated recovery: but watch closely

$3,758.40 MRR at risk

High-value customer; not enough engagement data to call it. Watch closely.

Engagement: unknown (fewer than 3 emails sent in last 30 days)Recovery history: unknown (fewer than 3 prior failures)Value: high (top 25%, $313.20/mo)

Confidence: low·Phase 1 rules · live signal

Amount

$3,758.40

Decline

expired

Detected

55d ago

May 16

Customer age

464d

Decline details

Categoryexpired

Codeexpired_card

Invoice IDin_demo••••••••

Customer IDcus_teamflow_172

Customer sinceApr 2025

Email engagement

Emails sent5

Opened5 of 5

Clicked0 of 5

Previous failures (1)

25d ago

soft$3,758.40

Recovery timeline

6 of 6 steps executed

✉

Day 1 emailEmail sent (AI)

54d ago

"Your card has expired"

Executed May 17, 2026

✓ Opened 54d ago○ Not clicked

✉

Day 3 emailEmail sent (AI)

52d ago

"Your card still needs updating"

Executed May 19, 2026

✓ Opened 52d ago○ Not clicked

✉

Day 7 emailEmail sent (AI)

48d ago

"Account access at risk"

Executed May 23, 2026

✓ Opened 48d ago○ Not clicked

✉

email_day14Email sent (AI)

41d ago

"Two weeks with no card on file"

Executed May 30, 2026

✓ Opened 41d ago○ Not clicked

↺

retry_day21Card declined

34d ago

Executed Jun 6, 2026

✉

email_day30Email sent (AI)

25d ago

"Final notice on your expired card"

Executed Jun 15, 2026

✓ Opened 25d ago○ Not clicked