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SouthCo
southco@cus_teamflow_042.demo· Starter
Continue automated recovery: signals worth knowing
Customer engages with email; not enough history to call it. Standard automated flow.
Engagement: green (4 sent, 1 opened, last open 9 days ago)Recovery history: unknown (fewer than 3 prior failures)Value: medium (middle 50%, $29.00/mo)
Confidence: medium·Phase 1 rules · live signal
Amount
$29.00
Decline
soft
Detected
65d ago
Aug 4
Customer age
120d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_042
Customer sinceJun 2026
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
65d agoExecuted Aug 4, 2026
✉
Day 1 emailEmail sent (AI)
64d ago"Your payment did not go through"
Executed Aug 5, 2026
○ Not opened○ Not clicked
↺
Day 2 retryCard declined
63d agoExecuted Aug 6, 2026
✉
Day 3 emailEmail sent (AI)
62d ago"Payment update needed"
Executed Aug 7, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
58d ago"Account access at risk"
Executed Aug 11, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
51d ago"Two weeks since your payment failed"
Executed Aug 18, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
44d agoExecuted Aug 25, 2026
✉
email_day30Email sent (AI)
35d ago"Final notice on your account"
Executed Sep 3, 2026
○ Not opened○ Not clicked