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Felix Nakamura
felix.nakamura@cus_teamflow_175.demo· Scale (17 seats)
Continue automated recovery: but watch closely
$12,996.00 MRR at risk
High-value customer; not enough engagement data to call it. Watch closely.
Engagement: unknown (fewer than 3 emails sent in last 30 days)Recovery history: unknown (fewer than 3 prior failures)Value: high (top 25%, $1,083.00/mo)
Confidence: low·Phase 1 rules · live signal
Amount
$1,083.00
Decline
soft
Detected
37d ago
Jul 18
Customer age
189d
Decline details
Categorysoft
Codeinsufficient_funds
Invoice IDin_demo••••••••
Customer IDcus_teamflow_175
Customer sinceFeb 2026
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
37d agoExecuted Jul 18, 2026
✉
Day 1 emailEmail sent (AI)
36d ago"Your payment did not go through"
Executed Jul 19, 2026
○ Not opened○ Not clicked
↺
Day 2 retryCard declined
35d agoExecuted Jul 20, 2026
✉
Day 3 emailEmail sent (AI)
34d ago"Payment update needed"
Executed Jul 21, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
30d ago"Account access at risk"
Executed Jul 25, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
23d ago"Two weeks since your payment failed"
Executed Aug 1, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
16d agoExecuted Aug 8, 2026
✉
email_day30Email sent (AI)
7d ago"Final notice on your account"
Executed Aug 17, 2026
○ Not opened○ Not clicked