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Iris Castro
iris.castro@cus_teamflow_109.demo· Growth (3 seats, annual)
Intelligence recommends personal outreach this week
$1,609.20 MRR at risk
High-value customer not engaging; not enough history to call it. Direct outreach.
Engagement: red (3 sent, 0 opened in last 30 days)Recovery history: unknown (fewer than 3 prior failures)Value: high (top 25%, $134.10/mo)
Confidence: medium·Phase 1 rules · live signal
Amount
$1,609.20
Decline
expired
Detected
34d ago
Sep 4
Customer age
338d
Decline details
Categoryexpired
Codeexpired_card
Invoice IDin_demo••••••••
Customer IDcus_teamflow_109
Customer sinceNov 2025
Email engagement
Emails sent5
Opened0 of 5
Clicked0 of 5
Recovery timeline
6 of 6 steps executed✉
Day 1 emailEmail sent (AI)
33d ago"Your card has expired"
Executed Sep 5, 2026
○ Not opened○ Not clicked
✉
Day 3 emailEmail sent (AI)
31d ago"Your card still needs updating"
Executed Sep 7, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
27d ago"Account access at risk"
Executed Sep 11, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
20d ago"Two weeks with no card on file"
Executed Sep 18, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
13d agoExecuted Sep 25, 2026
✉
email_day30Email sent (AI)
4d ago"Final notice on your expired card"
Executed Oct 4, 2026
○ Not opened○ Not clicked