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RidgeLabs
ridgelabs@cus_teamflow_176.demo· Scale (2 seats)
Amount
$348.00
Decline
soft
Detected
81d ago
Apr 20
Customer age
156d
Decline details
Categorysoft
Codedo_not_honor
Invoice IDin_demo••••••••
Customer IDcus_teamflow_176
Customer sinceFeb 2026
Email engagement
Emails sent5
Opened0 of 5
Clicked0 of 5
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
80d agoExecuted Apr 20, 2026
✉
Day 1 emailEmail sent (AI)
80d ago"Your payment did not go through"
Executed Apr 21, 2026
○ Not opened○ Not clicked
↺
Day 2 retryCard declined
79d agoExecuted Apr 22, 2026
✉
Day 3 emailEmail sent (AI)
78d ago"Payment update needed"
Executed Apr 23, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
74d ago"Account access at risk"
Executed Apr 27, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
67d ago"Two weeks since your payment failed"
Executed May 4, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
60d agoExecuted May 11, 2026
✉
email_day30Email sent (AI)
51d ago"Final notice on your account"
Executed May 20, 2026
○ Not opened○ Not clicked