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Uma Kapoor
uma.kapoor@cus_teamflow_066.demo· Starter (annual)
Continue automated recovery: signals worth knowing
Not engaging; no history to call it. Standard automated flow until we have data.
Engagement: red (4 sent, 0 opened in last 30 days)Recovery history: unknown (fewer than 3 prior failures)Value: low (bottom 25%, $26.10/mo)
Confidence: low·Phase 1 rules · live signal
Amount
$313.20
Decline
soft
Detected
54d ago
Jul 1
Customer age
378d
Decline details
Categorysoft
Codedo_not_honor
Invoice IDin_demo••••••••
Customer IDcus_teamflow_066
Customer sinceAug 2025
RecoveredJul 4, 2026
Email engagement
Emails sent2
Opened0 of 2
Clicked0 of 2
Recovery methodemail_click
Previous failures (1)
20d agosoft$313.20
Recovery timeline
4 of 4 steps executed↺
4hr retryRetry failed
54d agoExecuted Jul 1, 2026
✉
Day 1 emailEmail sent (AI)
53d ago"Your payment did not go through"
Executed Jul 2, 2026
○ Not opened○ Not clicked
↺
Day 2 retryRetry failed
52d agoExecuted Jul 3, 2026
✉
Day 3 emailrecovered
51d ago"Payment update needed"
Executed Jul 4, 2026
○ Not opened○ Not clicked
Payment recovered
$313.20 recovered via email_click · 51d ago
$313.20