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Uma Gomez
uma.gomez@cus_teamflow_105.demo· Growth (with add-on)
Continue automated recovery: but watch closely
$1,788.00 MRR at risk
High-value customer; not enough engagement data to call it. Watch closely.
Engagement: unknown (fewer than 3 emails sent in last 30 days)Recovery history: unknown (fewer than 3 prior failures)Value: high (top 25%, $149.00/mo)
Confidence: low·Phase 1 rules · live signal
Amount
$149.00
Decline
soft
Detected
71d ago
Apr 29
Customer age
246d
Decline details
Categorysoft
Codedo_not_honor
Invoice IDin_demo••••••••
Customer IDcus_teamflow_105
Customer sinceNov 2025
Email engagement
Emails sent5
Opened0 of 5
Clicked0 of 5
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
71d agoExecuted Apr 29, 2026
✉
Day 1 emailEmail sent (AI)
70d ago"Your payment did not go through"
Executed Apr 30, 2026
○ Not opened○ Not clicked
↺
Day 2 retryCard declined
69d agoExecuted May 1, 2026
✉
Day 3 emailEmail sent (AI)
68d ago"Payment update needed"
Executed May 2, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
64d ago"Account access at risk"
Executed May 6, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
57d ago"Two weeks since your payment failed"
Executed May 13, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
50d agoExecuted May 20, 2026
✉
email_day30Email sent (AI)
41d ago"Final notice on your account"
Executed May 29, 2026
○ Not opened○ Not clicked