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Iris Wexler
iris.wexler@cus_teamflow_167.demo· Scale (4 seats)
Continue automated recovery: but watch closely
$5,352.00 MRR at risk
High-value customer; not enough engagement data to call it. Watch closely.
Engagement: unknown (fewer than 3 emails sent in last 30 days)Recovery history: unknown (fewer than 3 prior failures)Value: high (top 25%, $446.00/mo)
Confidence: low·Phase 1 rules · live signal
Amount
$446.00
Decline
soft
Detected
54d ago
May 17
Customer age
78d
Decline details
Categorysoft
Codedo_not_honor
Invoice IDin_demo••••••••
Customer IDcus_teamflow_167
Customer sinceApr 2026
Email engagement
Emails sent5
Opened0 of 5
Clicked0 of 5
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
53d agoExecuted May 17, 2026
✉
Day 1 emailEmail sent (AI)
53d ago"Your payment did not go through"
Executed May 18, 2026
○ Not opened○ Not clicked
↺
Day 2 retryCard declined
52d agoExecuted May 19, 2026
✉
Day 3 emailEmail sent (AI)
51d ago"Payment update needed"
Executed May 20, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
47d ago"Account access at risk"
Executed May 24, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
40d ago"Two weeks since your payment failed"
Executed May 31, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
33d agoExecuted Jun 7, 2026
✉
email_day30Email sent (AI)
24d ago"Final notice on your account"
Executed Jun 16, 2026
○ Not opened○ Not clicked