← Back to paymentsfailed_unrecovered
Priya Nakamura
priya.nakamura@cus_teamflow_096.demo· Starter (annual)
Amount
$313.20
Decline
soft
Detected
86d ago
Apr 15
Customer age
177d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_096
Customer sinceJan 2026
Email engagement
Emails sent5
Opened5 of 5
Clicked0 of 5
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
85d agoExecuted Apr 15, 2026
✉
Day 1 emailEmail sent (AI)
85d ago"Your payment did not go through"
Executed Apr 16, 2026
✓ Opened 85d ago○ Not clicked
↺
Day 2 retryCard declined
84d agoExecuted Apr 17, 2026
✉
Day 3 emailEmail sent (AI)
83d ago"Payment update needed"
Executed Apr 18, 2026
✓ Opened 83d ago○ Not clicked
✉
Day 7 emailEmail sent (AI)
79d ago"Account access at risk"
Executed Apr 22, 2026
✓ Opened 79d ago○ Not clicked
✉
email_day14Email sent (AI)
72d ago"Two weeks since your payment failed"
Executed Apr 29, 2026
✓ Opened 72d ago○ Not clicked
↺
retry_day21Card declined
65d agoExecuted May 6, 2026
✉
email_day30Email sent (AI)
56d ago"Final notice on your account"
Executed May 15, 2026
✓ Opened 56d ago○ Not clicked