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Elena Marsh
elena.marsh@cus_teamflow_178.demo· Scale (4 seats)
Intelligence recommends personal outreach this week
$5,352.00 MRR at risk
High-value customer not engaging; not enough history to call it. Direct outreach.
Engagement: red (3 sent, 0 opened in last 30 days)Recovery history: unknown (fewer than 3 prior failures)Value: high (top 25%, $446.00/mo)
Confidence: medium·Phase 1 rules · live signal
Amount
$446.00
Decline
soft
Detected
39d ago
Jul 16
Customer age
338d
Decline details
Categorysoft
Codedo_not_honor
Invoice IDin_demo••••••••
Customer IDcus_teamflow_178
Customer sinceSep 2025
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
39d agoExecuted Jul 16, 2026
✉
Day 1 emailEmail sent (AI)
38d ago"Your payment did not go through"
Executed Jul 17, 2026
✓ Opened 38d ago○ Not clicked
↺
Day 2 retryCard declined
37d agoExecuted Jul 18, 2026
✉
Day 3 emailEmail sent (AI)
36d ago"Payment update needed"
Executed Jul 19, 2026
✓ Opened 36d ago○ Not clicked
✉
Day 7 emailEmail sent (AI)
32d ago"Account access at risk"
Executed Jul 23, 2026
✓ Opened 32d ago○ Not clicked
✉
email_day14Email sent (AI)
25d ago"Two weeks since your payment failed"
Executed Jul 30, 2026
✓ Opened 25d ago○ Not clicked
↺
retry_day21Card declined
18d agoExecuted Aug 6, 2026
✉
email_day30Email sent (AI)
9d ago"Final notice on your account"
Executed Aug 15, 2026
✓ Opened 9d ago○ Not clicked