← Back to paymentsfailed_unrecovered
Alex Iverson
alex.iverson@cus_teamflow_138.demo· Growth (annual)
Amount
$1,069.20
Decline
soft
Detected
47d ago
Jul 8
Customer age
314d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_138
Customer sinceOct 2025
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
47d agoExecuted Jul 8, 2026
✉
Day 1 emailEmail sent (AI)
46d ago"Your payment did not go through"
Executed Jul 9, 2026
○ Not opened○ Not clicked
↺
Day 2 retryCard declined
45d agoExecuted Jul 10, 2026
✉
Day 3 emailEmail sent (AI)
44d ago"Payment update needed"
Executed Jul 11, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
40d ago"Account access at risk"
Executed Jul 15, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
33d ago"Two weeks since your payment failed"
Executed Jul 22, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
26d agoExecuted Jul 29, 2026
✉
email_day30Email sent (AI)
17d ago"Final notice on your account"
Executed Aug 7, 2026
○ Not opened○ Not clicked