← Back to paymentsfailed_unrecovered
SouthCo
southco@cus_teamflow_042.demo· Starter
Amount
$29.00
Decline
soft
Detected
41d ago
May 30
Customer age
120d
Decline details
Categorysoft
Codeinsufficient_funds
Invoice IDin_demo••••••••
Customer IDcus_teamflow_042
Customer sinceMar 2026
Email engagement
Emails sent5
Opened0 of 5
Clicked0 of 5
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
40d agoExecuted May 30, 2026
✉
Day 1 emailEmail sent (AI)
40d ago"Your payment did not go through"
Executed May 31, 2026
○ Not opened○ Not clicked
↺
Day 2 retryCard declined
39d agoExecuted Jun 1, 2026
✉
Day 3 emailEmail sent (AI)
38d ago"Payment update needed"
Executed Jun 2, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
34d ago"Account access at risk"
Executed Jun 6, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
27d ago"Two weeks since your payment failed"
Executed Jun 13, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
20d agoExecuted Jun 20, 2026
✉
email_day30Email sent (AI)
11d ago"Final notice on your account"
Executed Jun 29, 2026
○ Not opened○ Not clicked