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BrightWorks
brightworks@cus_teamflow_113.demo· Growth (2 seats)
Continue automated recovery: signals worth knowing
Not engaging; no history to call it. Standard automated flow until we have data.
Engagement: red (4 sent, 0 opened in last 30 days)Recovery history: unknown (fewer than 3 prior failures)Value: medium (middle 50%, $124.00/mo)
Confidence: medium·Phase 1 rules · live signal
Amount
$124.00
Decline
soft
Detected
21d ago
Aug 3
Customer age
419d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_113
Customer sinceJul 2025
Email engagement
Emails sent4
Opened0 of 4
Clicked0 of 4
Recovery timeline
7 of 7 steps executed↺
4hr retryCard declined
21d agoExecuted Aug 3, 2026
✉
Day 1 emailEmail sent (AI)
20d ago"Your payment did not go through"
Executed Aug 4, 2026
○ Not opened○ Not clicked
↺
Day 2 retryCard declined
19d agoExecuted Aug 5, 2026
✉
Day 3 emailEmail sent (AI)
18d ago"Payment update needed"
Executed Aug 6, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
14d ago"Account access at risk"
Executed Aug 10, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
7d ago"Two weeks since your payment failed"
Executed Aug 17, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
17h agoExecuted Aug 24, 2026