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Zane Diaz
zane.diaz@cus_teamflow_010.demo· Starter
Amount
$29.00
Decline
soft
Detected
55d ago
May 15
Customer age
115d
Decline details
Categorysoft
Codedo_not_honor
Invoice IDin_demo••••••••
Customer IDcus_teamflow_010
Customer sinceMar 2026
Email engagement
Emails sent5
Opened0 of 5
Clicked0 of 5
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
55d agoExecuted May 15, 2026
✉
Day 1 emailEmail sent (AI)
54d ago"Your payment did not go through"
Executed May 16, 2026
○ Not opened○ Not clicked
↺
Day 2 retryCard declined
53d agoExecuted May 17, 2026
✉
Day 3 emailEmail sent (AI)
52d ago"Payment update needed"
Executed May 18, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
48d ago"Account access at risk"
Executed May 22, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
41d ago"Two weeks since your payment failed"
Executed May 29, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
34d agoExecuted Jun 5, 2026
✉
email_day30Email sent (AI)
25d ago"Final notice on your account"
Executed Jun 14, 2026
○ Not opened○ Not clicked