← Back to paymentsfailed_unrecovered
SlateLabs
slatelabs@cus_teamflow_165.demo· Scale (annual)
Continue automated recovery: but watch closely
$3,229.20 MRR at risk
High-value customer; not enough engagement data to call it. Watch closely.
Engagement: unknown (fewer than 3 emails sent in last 30 days)Recovery history: unknown (fewer than 3 prior failures)Value: high (top 25%, $269.10/mo)
Confidence: low·Phase 1 rules · live signal
Amount
$3,229.20
Decline
soft
Detected
66d ago
May 5
Customer age
348d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_165
Customer sinceJul 2025
Email engagement
Emails sent5
Opened0 of 5
Clicked0 of 5
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
66d agoExecuted May 5, 2026
✉
Day 1 emailEmail sent (AI)
65d ago"Your payment did not go through"
Executed May 6, 2026
○ Not opened○ Not clicked
↺
Day 2 retryCard declined
64d agoExecuted May 7, 2026
✉
Day 3 emailEmail sent (AI)
63d ago"Payment update needed"
Executed May 8, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
59d ago"Account access at risk"
Executed May 12, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
52d ago"Two weeks since your payment failed"
Executed May 19, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
45d agoExecuted May 26, 2026
✉
email_day30Email sent (AI)
36d ago"Final notice on your account"
Executed Jun 4, 2026
○ Not opened○ Not clicked