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Grace Young
grace.young@cus_teamflow_118.demo· Growth
Amount
$99.00
Decline
soft
Detected
41d ago
Jul 14
Customer age
120d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_118
Customer sinceApr 2026
Email engagement
Emails sent5
Opened0 of 5
Clicked0 of 5
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
41d agoExecuted Jul 14, 2026
✉
Day 1 emailEmail sent (AI)
40d ago"Your payment did not go through"
Executed Jul 15, 2026
○ Not opened○ Not clicked
↺
Day 2 retryCard declined
39d agoExecuted Jul 16, 2026
✉
Day 3 emailEmail sent (AI)
38d ago"Payment update needed"
Executed Jul 17, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
34d ago"Account access at risk"
Executed Jul 21, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
27d ago"Two weeks since your payment failed"
Executed Jul 28, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
20d agoExecuted Aug 4, 2026
✉
email_day30Email sent (AI)
11d ago"Final notice on your account"
Executed Aug 13, 2026
○ Not opened○ Not clicked