← Back to paymentsfailed_unrecovered
Zane Nakamura
zane.nakamura@cus_teamflow_115.demo· Growth (2 seats, annual)
Amount
$1,339.20
Decline
soft
Detected
72d ago
Apr 29
Customer age
509d
Decline details
Categorysoft
Codeinsufficient_funds
Invoice IDin_demo••••••••
Customer IDcus_teamflow_115
Customer sinceFeb 2025
Email engagement
Emails sent5
Opened5 of 5
Clicked0 of 5
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
71d agoExecuted Apr 29, 2026
✉
Day 1 emailEmail sent (AI)
71d ago"Your payment did not go through"
Executed Apr 30, 2026
✓ Opened 70d ago○ Not clicked
↺
Day 2 retryCard declined
70d agoExecuted May 1, 2026
✉
Day 3 emailEmail sent (AI)
69d ago"Payment update needed"
Executed May 2, 2026
✓ Opened 68d ago○ Not clicked
✉
Day 7 emailEmail sent (AI)
65d ago"Account access at risk"
Executed May 6, 2026
✓ Opened 64d ago○ Not clicked
✉
email_day14Email sent (AI)
58d ago"Two weeks since your payment failed"
Executed May 13, 2026
✓ Opened 57d ago○ Not clicked
↺
retry_day21Card declined
51d agoExecuted May 20, 2026
✉
email_day30Email sent (AI)
42d ago"Final notice on your account"
Executed May 29, 2026
✓ Opened 41d ago○ Not clicked