← Back to paymentsfailed_unrecovered
Caleb Iverson
caleb.iverson@cus_teamflow_048.demo· Starter (annual)
Amount
$313.20
Decline
soft
Detected
66d ago
May 5
Customer age
274d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_048
Customer sinceOct 2025
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
65d agoExecuted May 5, 2026
✉
Day 1 emailEmail sent (AI)
65d ago"Your payment did not go through"
Executed May 6, 2026
○ Not opened○ Not clicked
↺
Day 2 retryCard declined
64d agoExecuted May 7, 2026
✉
Day 3 emailEmail sent (AI)
63d ago"Payment update needed"
Executed May 8, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
59d ago"Account access at risk"
Executed May 12, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
52d ago"Two weeks since your payment failed"
Executed May 19, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
45d agoExecuted May 26, 2026
✉
email_day30Email sent (AI)
36d ago"Final notice on your account"
Executed Jun 4, 2026
○ Not opened○ Not clicked