← Back to paymentsfailed_unrecovered
EmberFlow
emberflow@cus_teamflow_169.demo· Scale (2 seats)
Continue automated recovery: but watch closely
$4,176.00 MRR at risk
High-value customer; not enough engagement data to call it. Watch closely.
Engagement: unknown (fewer than 3 emails sent in last 30 days)Recovery history: unknown (fewer than 3 prior failures)Value: high (top 25%, $348.00/mo)
Confidence: low·Phase 1 rules · live signal
Amount
$348.00
Decline
soft
Detected
61d ago
May 10
Customer age
164d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_169
Customer sinceJan 2026
Email engagement
Emails sent5
Opened5 of 5
Clicked0 of 5
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
60d agoExecuted May 10, 2026
✉
Day 1 emailEmail sent (AI)
60d ago"Your payment did not go through"
Executed May 11, 2026
✓ Opened 60d ago○ Not clicked
↺
Day 2 retryCard declined
59d agoExecuted May 12, 2026
✉
Day 3 emailEmail sent (AI)
58d ago"Payment update needed"
Executed May 13, 2026
✓ Opened 58d ago○ Not clicked
✉
Day 7 emailEmail sent (AI)
54d ago"Account access at risk"
Executed May 17, 2026
✓ Opened 54d ago○ Not clicked
✉
email_day14Email sent (AI)
47d ago"Two weeks since your payment failed"
Executed May 24, 2026
✓ Opened 47d ago○ Not clicked
↺
retry_day21Card declined
40d agoExecuted May 31, 2026
✉
email_day30Email sent (AI)
31d ago"Final notice on your account"
Executed Jun 9, 2026
✓ Opened 31d ago○ Not clicked