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Hassan Rojas
hassan.rojas@cus_teamflow_140.demo· Growth (3 seats)
Continue automated recovery: but watch closely
$1,788.00 MRR at risk
High-value customer; not enough engagement data to call it. Watch closely.
Engagement: unknown (fewer than 3 emails sent in last 30 days)Recovery history: unknown (fewer than 3 prior failures)Value: high (top 25%, $149.00/mo)
Confidence: low·Phase 1 rules · live signal
Amount
$149.00
Decline
expired
Detected
57d ago
May 14
Customer age
333d
Decline details
Categoryexpired
Codeexpired_card
Invoice IDin_demo••••••••
Customer IDcus_teamflow_140
Customer sinceAug 2025
Email engagement
Emails sent5
Opened0 of 5
Clicked0 of 5
Recovery timeline
6 of 6 steps executed✉
Day 1 emailEmail sent (AI)
56d ago"Your card has expired"
Executed May 15, 2026
○ Not opened○ Not clicked
✉
Day 3 emailEmail sent (AI)
54d ago"Your card still needs updating"
Executed May 17, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
50d ago"Account access at risk"
Executed May 21, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
43d ago"Two weeks with no card on file"
Executed May 28, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
36d agoExecuted Jun 4, 2026
✉
email_day30Email sent (AI)
27d ago"Final notice on your expired card"
Executed Jun 13, 2026
○ Not opened○ Not clicked