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Hassan Pace
hassan.pace@cus_teamflow_184.demo· Scale
Continue automated recovery: but watch closely
$3,588.00 MRR at risk
High-value customer; not enough engagement data to call it. Watch closely.
Engagement: unknown (fewer than 3 emails sent in last 30 days)Recovery history: unknown (fewer than 3 prior failures)Value: high (top 25%, $299.00/mo)
Confidence: low·Phase 1 rules · live signal
Amount
$299.00
Decline
soft
Detected
60d ago
Aug 9
Customer age
485d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_184
Customer sinceJun 2025
Email engagement
Emails sent5
Opened5 of 5
Clicked0 of 5
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
60d agoExecuted Aug 9, 2026
✉
Day 1 emailEmail sent (AI)
59d ago"Your payment did not go through"
Executed Aug 10, 2026
✓ Opened 59d ago○ Not clicked
↺
Day 2 retryCard declined
58d agoExecuted Aug 11, 2026
✉
Day 3 emailEmail sent (AI)
57d ago"Payment update needed"
Executed Aug 12, 2026
✓ Opened 57d ago○ Not clicked
✉
Day 7 emailEmail sent (AI)
53d ago"Account access at risk"
Executed Aug 16, 2026
✓ Opened 53d ago○ Not clicked
✉
email_day14Email sent (AI)
46d ago"Two weeks since your payment failed"
Executed Aug 23, 2026
✓ Opened 46d ago○ Not clicked
↺
retry_day21Card declined
39d agoExecuted Aug 30, 2026
✉
email_day30Email sent (AI)
30d ago"Final notice on your account"
Executed Sep 8, 2026
✓ Opened 30d ago○ Not clicked