← Back to paymentsfailed_unrecovered
Caleb Underwood
caleb.underwood@cus_teamflow_112.demo· Growth (2 seats, with add-on)
Continue automated recovery: but watch closely
$2,088.00 MRR at risk
High-value customer; not enough engagement data to call it. Watch closely.
Engagement: unknown (fewer than 3 emails sent in last 30 days)Recovery history: unknown (fewer than 3 prior failures)Value: high (top 25%, $174.00/mo)
Confidence: low·Phase 1 rules · live signal
Amount
$174.00
Decline
soft
Detected
56d ago
Aug 13
Customer age
90d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_112
Customer sinceJul 2026
Email engagement
Emails sent5
Opened0 of 5
Clicked0 of 5
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
56d agoExecuted Aug 13, 2026
✉
Day 1 emailEmail sent (AI)
55d ago"Your payment did not go through"
Executed Aug 14, 2026
○ Not opened○ Not clicked
↺
Day 2 retryCard declined
54d agoExecuted Aug 15, 2026
✉
Day 3 emailEmail sent (AI)
53d ago"Payment update needed"
Executed Aug 16, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
49d ago"Account access at risk"
Executed Aug 20, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
42d ago"Two weeks since your payment failed"
Executed Aug 27, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
35d agoExecuted Sep 3, 2026
✉
email_day30Email sent (AI)
26d ago"Final notice on your account"
Executed Sep 12, 2026
○ Not opened○ Not clicked