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Caleb Underwood
caleb.underwood@cus_teamflow_112.demo· Growth (2 seats, with add-on)
Continue automated recovery: but watch closely
$2,088.00 MRR at risk
High-value customer engaging with email; not enough history to predict recovery rate. Watch closely.
Engagement: green (4 sent, 2 opened, last open 11 days ago)Recovery history: unknown (fewer than 3 prior failures)Value: high (top 25%, $174.00/mo)
Confidence: medium·Phase 1 rules · live signal
Amount
$174.00
Decline
soft
Detected
22d ago
Jun 18
Customer age
90d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_112
Customer sinceApr 2026
Email engagement
Emails sent4
Opened4 of 4
Clicked0 of 4
Recovery timeline
7 of 7 steps executed↺
4hr retryCard declined
21d agoExecuted Jun 18, 2026
✉
Day 1 emailEmail sent (AI)
21d ago"Your payment did not go through"
Executed Jun 19, 2026
✓ Opened 21d ago○ Not clicked
↺
Day 2 retryCard declined
20d agoExecuted Jun 20, 2026
✉
Day 3 emailEmail sent (AI)
19d ago"Payment update needed"
Executed Jun 21, 2026
✓ Opened 19d ago○ Not clicked
✉
Day 7 emailEmail sent (AI)
15d ago"Account access at risk"
Executed Jun 25, 2026
✓ Opened 15d ago○ Not clicked
✉
email_day14Email sent (AI)
8d ago"Two weeks since your payment failed"
Executed Jul 2, 2026
✓ Opened 8d ago○ Not clicked
↺
retry_day21Card declined
1d agoExecuted Jul 9, 2026