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Zane Nakamura
zane.nakamura@cus_teamflow_115.demo· Growth (2 seats, annual)
Continue automated recovery: low-yield case
Not engaging; historically doesn't recover. Lowest-yield case. Continue automated but stop investing attention.
Engagement: red (4 sent, 0 opened in last 30 days)Recovery history: red (0 of 3 prior failures recovered)Value: medium (middle 50%, $111.60/mo)
Confidence: medium·Phase 1 rules · live signal
Amount
$1,339.20
Decline
soft
Detected
56d ago
May 15
Customer age
509d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_115
Customer sinceFeb 2025
Email engagement
Emails sent5
Opened0 of 5
Clicked0 of 5
Previous failures (2)
8d agosoft$1,339.20
66d agonetwork$1,339.20
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
56d agoExecuted May 15, 2026
✉
Day 1 emailEmail sent (AI)
55d ago"Your payment did not go through"
Executed May 16, 2026
○ Not opened○ Not clicked
↺
Day 2 retryCard declined
54d agoExecuted May 17, 2026
✉
Day 3 emailEmail sent (AI)
53d ago"Payment update needed"
Executed May 18, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
49d ago"Account access at risk"
Executed May 22, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
42d ago"Two weeks since your payment failed"
Executed May 29, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
35d agoExecuted Jun 5, 2026
✉
email_day30Email sent (AI)
26d ago"Final notice on your account"
Executed Jun 14, 2026
○ Not opened○ Not clicked