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Owen Kapoor
owen.kapoor@cus_teamflow_183.demo· Scale (2 seats)
Continue automated recovery: but watch closely
$4,176.00 MRR at risk
High-value customer; not enough engagement data to call it. Watch closely.
Engagement: unknown (fewer than 3 emails sent in last 30 days)Recovery history: unknown (fewer than 3 prior failures)Value: high (top 25%, $348.00/mo)
Confidence: low·Phase 1 rules · live signal
Amount
$348.00
Decline
soft
Detected
65d ago
May 6
Customer age
400d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_183
Customer sinceJun 2025
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
64d agoExecuted May 6, 2026
✉
Day 1 emailEmail sent (AI)
64d ago"Your payment did not go through"
Executed May 7, 2026
○ Not opened○ Not clicked
↺
Day 2 retryCard declined
63d agoExecuted May 8, 2026
✉
Day 3 emailEmail sent (AI)
62d ago"Payment update needed"
Executed May 9, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
58d ago"Account access at risk"
Executed May 13, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
51d ago"Two weeks since your payment failed"
Executed May 20, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
44d agoExecuted May 27, 2026
✉
email_day30Email sent (AI)
35d ago"Final notice on your account"
Executed Jun 5, 2026
○ Not opened○ Not clicked