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BrightWorks
brightworks@cus_teamflow_113.demo· Growth (2 seats)
Amount
$124.00
Decline
soft
Detected
5d ago
Jul 5
Customer age
419d
Decline details
Categorysoft
Codedo_not_honor
Invoice IDin_demo••••••••
Customer IDcus_teamflow_113
Customer sinceMay 2025
Recovery timeline
4 of 8 steps executed↺
4hr retryRetry failed
4d agoExecuted Jul 5, 2026
✉
Day 1 emailEmail sent (AI)
4d ago"Your payment did not go through"
Executed Jul 6, 2026
○ Not opened○ Not clicked
↺
Day 2 retryRetry failed
3d agoExecuted Jul 7, 2026
✉
Day 3 emailEmail sent (AI)
2d ago"Payment update needed"
Executed Jul 8, 2026
○ Not opened○ Not clicked
✉
Day 7 emailpending
Scheduled Jul 12, 2026
✉
email_day14pending
Scheduled Jul 19, 2026
↺
retry_day21pending
Scheduled Jul 26, 2026
✉
email_day30pending
Scheduled Aug 4, 2026