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Uma Castro
uma.castro@cus_teamflow_134.demo· Growth (with add-on)
Continue automated recovery: but watch closely
$1,788.00 MRR at risk
High-value customer; not enough engagement data to call it. Watch closely.
Engagement: unknown (fewer than 3 emails sent in last 30 days)Recovery history: green (2 of 3 prior failures recovered)Value: high (top 25%, $149.00/mo)
Confidence: medium·Phase 1 rules · live signal
Amount
$149.00
Decline
network
Detected
71d ago
Apr 30
Customer age
418d
Decline details
Categorynetwork
Codeissuer_not_available
Invoice IDin_demo••••••••
Customer IDcus_teamflow_134
Customer sinceMay 2025
Email engagement
Emails sent4
Opened0 of 4
Clicked0 of 4
Previous failures (2)
8d agonetwork$149.00
44d agosoft$149.00
Recovery timeline
7 of 7 steps executed↺
4hr retryCard declined
70d agoExecuted Apr 30, 2026
↺
Day 2 retryCard declined
69d agoExecuted May 2, 2026
✉
Day 3 emailEmail sent (AI)
68d ago"Payment update needed"
Executed May 3, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
64d ago"Account access at risk"
Executed May 7, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
57d ago"Two weeks since your payment failed"
Executed May 14, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
50d agoExecuted May 21, 2026
✉
email_day30Email sent (AI)
41d ago"Final notice on your account"
Executed May 30, 2026
○ Not opened○ Not clicked