Uma Castro

uma.castro@cus_teamflow_134.demo· Growth (with add-on)

recovered

Continue automated recovery: but watch closely

$1,788.00 MRR at risk

High-value customer; not enough engagement data to call it. Watch closely.

Engagement: unknown (fewer than 3 emails sent in last 30 days)Recovery history: green (2 of 3 prior failures recovered)Value: high (top 25%, $149.00/mo)

Confidence: medium·Phase 1 rules · live signal

Amount

$149.00

Decline

soft

Detected

44d ago

May 27

Customer age

418d

Decline details

Categorysoft

Codegeneric_decline

Invoice IDin_demo••••••••

Customer IDcus_teamflow_134

Customer sinceMay 2025

RecoveredMay 28, 2026

Email engagement

Emails sent1

Opened1 of 1

Clicked0 of 1

Recovery methodStripe retry

Previous failures (2)

Recovery timeline

2 of 2 steps executed

↺

4hr retryRetry failed

43d ago

Executed May 27, 2026

✉

Day 1 emailrecovered

43d ago

"Your payment did not go through"

Executed May 28, 2026

✓ Opened 43d ago○ Not clicked

Payment recovered

$149.00 recovered via Stripe retry · 43d ago

$149.00