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Elena Marsh
elena.marsh@cus_teamflow_178.demo· Scale (4 seats)
Continue automated recovery: but watch closely
$5,352.00 MRR at risk
High-value customer; not enough engagement data to call it. Watch closely.
Engagement: unknown (fewer than 3 emails sent in last 30 days)Recovery history: yellow (1 of 3 prior failures recovered)Value: high (top 25%, $446.00/mo)
Confidence: medium·Phase 1 rules · live signal
Amount
$446.00
Decline
expired
Detected
73d ago
Apr 28
Customer age
338d
Decline details
Categoryexpired
Codeexpired_card
Invoice IDin_demo••••••••
Customer IDcus_teamflow_178
Customer sinceAug 2025
Email engagement
Emails sent5
Opened0 of 5
Clicked0 of 5
Previous failures (2)
7d agonetwork$446.00
40d agosoft$446.00
Recovery timeline
6 of 6 steps executed✉
Day 1 emailEmail sent (AI)
72d ago"Your card has expired"
Executed Apr 29, 2026
○ Not opened○ Not clicked
✉
Day 3 emailEmail sent (AI)
70d ago"Your card still needs updating"
Executed May 1, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
66d ago"Account access at risk"
Executed May 5, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
59d ago"Two weeks with no card on file"
Executed May 12, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
52d agoExecuted May 19, 2026
✉
email_day30Email sent (AI)
43d ago"Final notice on your expired card"
Executed May 28, 2026
○ Not opened○ Not clicked