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Elena Marsh
elena.marsh@cus_teamflow_178.demo· Scale (4 seats)
Continue automated recovery: but watch closely
$5,352.00 MRR at risk
High-value customer; not enough engagement data to call it. Watch closely.
Engagement: unknown (fewer than 3 emails sent in last 30 days)Recovery history: yellow (1 of 3 prior failures recovered)Value: high (top 25%, $446.00/mo)
Confidence: medium·Phase 1 rules · live signal
Amount
$446.00
Decline
soft
Detected
40d ago
Jun 1
Customer age
338d
Decline details
Categorysoft
Codedo_not_honor
Invoice IDin_demo••••••••
Customer IDcus_teamflow_178
Customer sinceAug 2025
Email engagement
Emails sent5
Opened0 of 5
Clicked0 of 5
Previous failures (2)
7d agonetwork$446.00
74d agoexpired$446.00
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
39d agoExecuted Jun 1, 2026
✉
Day 1 emailEmail sent (AI)
39d ago"Your payment did not go through"
Executed Jun 2, 2026
○ Not opened○ Not clicked
↺
Day 2 retryCard declined
38d agoExecuted Jun 3, 2026
✉
Day 3 emailEmail sent (AI)
37d ago"Payment update needed"
Executed Jun 4, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
33d ago"Account access at risk"
Executed Jun 8, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
26d ago"Two weeks since your payment failed"
Executed Jun 15, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
19d agoExecuted Jun 22, 2026
✉
email_day30Email sent (AI)
10d ago"Final notice on your account"
Executed Jul 1, 2026
○ Not opened○ Not clicked