Imani Esparza

imani.esparza@cus_teamflow_187.demo· Scale (2 seats)

active

Intelligence recommends personal outreach this week

$4,176.00 MRR at risk

High-value customer not engaging and historically doesn't recover. Last-chance personal touch before deprioritizing.

Engagement: red (4 sent, 0 opened in last 30 days)Recovery history: red (0 of 3 prior failures recovered)Value: high (top 25%, $348.00/mo)

Confidence: high·Phase 1 rules · live signal

Amount

$348.00

Decline

fraud

Detected

6d ago

Aug 18

Customer age

168d

Decline details

Categoryfraud

Codestolen_card

Invoice IDin_demo••••••••

Customer IDcus_teamflow_187

Customer sinceMar 2026

Email engagement

Emails sent2

Opened2 of 2

Clicked0 of 2

Previous failures (2)

Recovery timeline

2 of 5 steps executed

✉

Day 1 emailEmail sent (AI)

5d ago

"Action required on your account"

Executed Aug 19, 2026

✓ Opened 5d ago○ Not clicked

✉

Day 3 emailEmail sent (AI)

3d ago

"Following up on your account"

Executed Aug 21, 2026

✓ Opened 3d ago○ Not clicked

✉

Day 7 emailpending

Scheduled Aug 25, 2026

✉

email_day14pending

Scheduled Sep 1, 2026

✉

email_day30pending

Scheduled Sep 17, 2026