← Back to paymentsfailed_unrecovered
Imani Esparza
imani.esparza@cus_teamflow_187.demo· Scale (2 seats)
Intelligence recommends personal outreach this week
$4,176.00 MRR at risk
High-value customer not engaging and historically doesn't recover. Last-chance personal touch before deprioritizing.
Engagement: red (4 sent, 0 opened in last 30 days)Recovery history: red (0 of 3 prior failures recovered)Value: high (top 25%, $348.00/mo)
Confidence: high·Phase 1 rules · live signal
Amount
$348.00
Decline
expired
Detected
62d ago
Jun 23
Customer age
168d
Decline details
Categoryexpired
Codeexpired_card
Invoice IDin_demo••••••••
Customer IDcus_teamflow_187
Customer sinceMar 2026
Email engagement
Emails sent5
Opened0 of 5
Clicked0 of 5
Previous failures (2)
6d agofraud$348.00
37d agosoft$348.00
Recovery timeline
6 of 6 steps executed✉
Day 1 emailEmail sent (AI)
61d ago"Your card has expired"
Executed Jun 24, 2026
○ Not opened○ Not clicked
✉
Day 3 emailEmail sent (AI)
59d ago"Your card still needs updating"
Executed Jun 26, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
55d ago"Account access at risk"
Executed Jun 30, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
48d ago"Two weeks with no card on file"
Executed Jul 7, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
41d agoExecuted Jul 14, 2026
✉
email_day30Email sent (AI)
32d ago"Final notice on your expired card"
Executed Jul 23, 2026
○ Not opened○ Not clicked