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RidgeGroup
ridgegroup@cus_teamflow_022.demo· Starter
Amount
$29.00
Decline
soft
Detected
4d ago
Jul 6
Customer age
486d
Decline details
Categorysoft
Codedo_not_honor
Invoice IDin_demo••••••••
Customer IDcus_teamflow_022
Customer sinceMar 2025
Recovery timeline
4 of 8 steps executed↺
4hr retryRetry failed
4d agoExecuted Jul 6, 2026
✉
Day 1 emailEmail sent (AI)
3d ago"Your payment did not go through"
Executed Jul 7, 2026
○ Not opened○ Not clicked
↺
Day 2 retryRetry failed
2d agoExecuted Jul 8, 2026
✉
Day 3 emailEmail sent (AI)
1d ago"Payment update needed"
Executed Jul 9, 2026
○ Not opened○ Not clicked
✉
Day 7 emailpending
Scheduled Jul 13, 2026
✉
email_day14pending
Scheduled Jul 20, 2026
↺
retry_day21pending
Scheduled Jul 27, 2026
✉
email_day30pending
Scheduled Aug 5, 2026