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Carmen Castro
carmen.castro@cus_teamflow_132.demo· Growth (with add-on)
Continue automated recovery: but watch closely
$1,788.00 MRR at risk
High-value customer; not enough engagement data to call it. Watch closely.
Engagement: unknown (fewer than 3 emails sent in last 30 days)Recovery history: unknown (fewer than 3 prior failures)Value: high (top 25%, $149.00/mo)
Confidence: low·Phase 1 rules · live signal
Amount
$149.00
Decline
soft
Detected
3d ago
Aug 21
Customer age
84d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_132
Customer sinceJun 2026
Recovery timeline
4 of 8 steps executed↺
4hr retryRetry failed
3d agoExecuted Aug 21, 2026
✉
Day 1 emailEmail sent (AI)
2d ago"Your payment did not go through"
Executed Aug 22, 2026
○ Not opened○ Not clicked
↺
Day 2 retryRetry failed
1d agoExecuted Aug 23, 2026
✉
Day 3 emailEmail sent (AI)
18h ago"Payment update needed"
Executed Aug 24, 2026
○ Not opened○ Not clicked
✉
Day 7 emailpending
Scheduled Aug 28, 2026
✉
email_day14pending
Scheduled Sep 4, 2026
↺
retry_day21pending
Scheduled Sep 11, 2026
✉
email_day30pending
Scheduled Sep 20, 2026