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FieldBuild
fieldbuild@cus_teamflow_062.demo· Starter (annual)
Continue automated recovery: signals worth knowing
Customer engages with email and recovers some of the time. Automated flow is doing its job.
Engagement: green (4 sent, 3 opened, last open 12 days ago)Recovery history: yellow (1 of 3 prior failures recovered)Value: low (bottom 25%, $26.10/mo)
Confidence: low·Phase 1 rules · live signal
Amount
$313.20
Decline
soft
Detected
85d ago
Apr 16
Customer age
154d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_062
Customer sinceFeb 2026
Email engagement
Emails sent5
Opened0 of 5
Clicked0 of 5
Previous failures (2)
22d agofraud$313.20
52d agosoft$313.20
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
85d agoExecuted Apr 16, 2026
✉
Day 1 emailEmail sent (AI)
84d ago"Your payment did not go through"
Executed Apr 17, 2026
○ Not opened○ Not clicked
↺
Day 2 retryCard declined
83d agoExecuted Apr 18, 2026
✉
Day 3 emailEmail sent (AI)
82d ago"Payment update needed"
Executed Apr 19, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
78d ago"Account access at risk"
Executed Apr 23, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
71d ago"Two weeks since your payment failed"
Executed Apr 30, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
64d agoExecuted May 7, 2026
✉
email_day30Email sent (AI)
55d ago"Final notice on your account"
Executed May 16, 2026
○ Not opened○ Not clicked