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FieldCo
fieldco@cus_teamflow_172.demo· Scale (2 seats, annual)
Continue automated recovery: but watch closely
$3,758.40 MRR at risk
High-value customer; not enough engagement data to call it. Watch closely.
Engagement: unknown (fewer than 3 emails sent in last 30 days)Recovery history: unknown (fewer than 3 prior failures)Value: high (top 25%, $313.20/mo)
Confidence: low·Phase 1 rules · live signal
Amount
$3,758.40
Decline
soft
Detected
60d ago
May 11
Customer age
464d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_172
Customer sinceApr 2025
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
60d agoExecuted May 11, 2026
✉
Day 1 emailEmail sent (AI)
59d ago"Your payment did not go through"
Executed May 12, 2026
○ Not opened○ Not clicked
↺
Day 2 retryCard declined
58d agoExecuted May 13, 2026
✉
Day 3 emailEmail sent (AI)
57d ago"Payment update needed"
Executed May 14, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
53d ago"Account access at risk"
Executed May 18, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
46d ago"Two weeks since your payment failed"
Executed May 25, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
39d agoExecuted Jun 1, 2026
✉
email_day30Email sent (AI)
30d ago"Final notice on your account"
Executed Jun 10, 2026
○ Not opened○ Not clicked