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Alex Quinn
alex.quinn@cus_teamflow_152.demo· Growth
Continue automated recovery: low-yield case
Customer engages with email but historically recovers <30% of the time. Continue automated; don't expect recovery.
Engagement: green (3 sent, 3 opened, last open 11 days ago)Recovery history: red (0 of 3 prior failures recovered)Value: medium (middle 50%, $99.00/mo)
Confidence: medium·Phase 1 rules · live signal
Amount
$99.00
Decline
soft
Detected
37d ago
Jul 18
Customer age
194d
Decline details
Categorysoft
Codedo_not_honor
Invoice IDin_demo••••••••
Customer IDcus_teamflow_152
Customer sinceFeb 2026
Email engagement
Emails sent5
Opened5 of 5
Clicked0 of 5
Previous failures (2)
6d agonetwork$99.00
68d agonetwork$99.00
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
37d agoExecuted Jul 18, 2026
✉
Day 1 emailEmail sent (AI)
36d ago"Your payment did not go through"
Executed Jul 19, 2026
✓ Opened 36d ago○ Not clicked
↺
Day 2 retryCard declined
35d agoExecuted Jul 20, 2026
✉
Day 3 emailEmail sent (AI)
34d ago"Payment update needed"
Executed Jul 21, 2026
✓ Opened 34d ago○ Not clicked
✉
Day 7 emailEmail sent (AI)
30d ago"Account access at risk"
Executed Jul 25, 2026
✓ Opened 30d ago○ Not clicked
✉
email_day14Email sent (AI)
23d ago"Two weeks since your payment failed"
Executed Aug 1, 2026
✓ Opened 23d ago○ Not clicked
↺
retry_day21Card declined
16d agoExecuted Aug 8, 2026
✉
email_day30Email sent (AI)
7d ago"Final notice on your account"
Executed Aug 17, 2026
✓ Opened 7d ago○ Not clicked