← Back to paymentsfailed_unrecovered
Priya Nakamura
priya.nakamura@cus_teamflow_096.demo· Starter (annual)
Continue automated recovery: low-yield case
Not engaging; mixed history. Continue automated but don't expect much.
Engagement: red (3 sent, 0 opened in last 30 days)Recovery history: yellow (1 of 3 prior failures recovered)Value: low (bottom 25%, $26.10/mo)
Confidence: low·Phase 1 rules · live signal
Amount
$313.20
Decline
soft
Detected
71d ago
Jun 14
Customer age
177d
Decline details
Categorysoft
Codedo_not_honor
Invoice IDin_demo••••••••
Customer IDcus_teamflow_096
Customer sinceMar 2026
Email engagement
Emails sent5
Opened0 of 5
Clicked0 of 5
Previous failures (2)
11d agofraud$313.20
41d agosoft$313.20
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
71d agoExecuted Jun 14, 2026
✉
Day 1 emailEmail sent (AI)
70d ago"Your payment did not go through"
Executed Jun 15, 2026
○ Not opened○ Not clicked
↺
Day 2 retryCard declined
69d agoExecuted Jun 16, 2026
✉
Day 3 emailEmail sent (AI)
68d ago"Payment update needed"
Executed Jun 17, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
64d ago"Account access at risk"
Executed Jun 21, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
57d ago"Two weeks since your payment failed"
Executed Jun 28, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
50d agoExecuted Jul 5, 2026
✉
email_day30Email sent (AI)
41d ago"Final notice on your account"
Executed Jul 14, 2026
○ Not opened○ Not clicked