← Back to paymentsfailed_unrecovered
Owen Kapoor
owen.kapoor@cus_teamflow_183.demo· Scale (2 seats)
Intelligence recommends personal outreach this week
$4,176.00 MRR at risk
High-value customer not engaging and historically doesn't recover. Last-chance personal touch before deprioritizing.
Engagement: red (5 sent, 0 opened in last 30 days)Recovery history: red (0 of 3 prior failures recovered)Value: high (top 25%, $348.00/mo)
Confidence: high·Phase 1 rules · live signal
Amount
$348.00
Decline
soft
Detected
25d ago
Jul 30
Customer age
400d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_183
Customer sinceJul 2025
Email engagement
Emails sent4
Opened4 of 4
Clicked4 of 4
Previous failures (2)
47d agonetwork$348.00
60d agosoft$348.00
Recovery timeline
7 of 7 steps executed↺
4hr retryCard declined
25d agoExecuted Jul 30, 2026
✉
Day 1 emailEmail sent (AI)
24d ago"Your payment did not go through"
Executed Jul 31, 2026
✓ Opened 24d ago✓ Clicked 24d ago
↺
Day 2 retryCard declined
23d agoExecuted Aug 1, 2026
✉
Day 3 emailEmail sent (AI)
22d ago"Payment update needed"
Executed Aug 2, 2026
✓ Opened 22d ago✓ Clicked 22d ago
✉
Day 7 emailEmail sent (AI)
18d ago"Account access at risk"
Executed Aug 6, 2026
✓ Opened 18d ago✓ Clicked 18d ago
✉
email_day14Email sent (AI)
11d ago"Two weeks since your payment failed"
Executed Aug 13, 2026
✓ Opened 11d ago✓ Clicked 11d ago
↺
retry_day21Card declined
4d agoExecuted Aug 20, 2026