← Back to paymentsfailed_unrecovered
Owen Kapoor
owen.kapoor@cus_teamflow_183.demo· Scale (2 seats)
Intelligence recommends personal outreach this week
$4,176.00 MRR at risk
High-value customer not engaging and historically doesn't recover. Last-chance personal touch before deprioritizing.
Engagement: red (5 sent, 0 opened in last 30 days)Recovery history: red (0 of 3 prior failures recovered)Value: high (top 25%, $348.00/mo)
Confidence: high·Phase 1 rules · live signal
Amount
$348.00
Decline
soft
Detected
60d ago
Jun 25
Customer age
400d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_183
Customer sinceJul 2025
Email engagement
Emails sent5
Opened5 of 5
Clicked5 of 5
Previous failures (2)
25d agosoft$348.00
47d agonetwork$348.00
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
60d agoExecuted Jun 25, 2026
✉
Day 1 emailEmail sent (AI)
59d ago"Your payment did not go through"
Executed Jun 26, 2026
✓ Opened 59d ago✓ Clicked 59d ago
↺
Day 2 retryCard declined
58d agoExecuted Jun 27, 2026
✉
Day 3 emailEmail sent (AI)
57d ago"Payment update needed"
Executed Jun 28, 2026
✓ Opened 57d ago✓ Clicked 57d ago
✉
Day 7 emailEmail sent (AI)
53d ago"Account access at risk"
Executed Jul 2, 2026
✓ Opened 53d ago✓ Clicked 53d ago
✉
email_day14Email sent (AI)
46d ago"Two weeks since your payment failed"
Executed Jul 9, 2026
✓ Opened 46d ago✓ Clicked 46d ago
↺
retry_day21Card declined
39d agoExecuted Jul 16, 2026
✉
email_day30Email sent (AI)
30d ago"Final notice on your account"
Executed Jul 25, 2026
✓ Opened 30d ago✓ Clicked 30d ago