← Back to paymentsfailed_unrecovered
Owen Kapoor
owen.kapoor@cus_teamflow_183.demo· Scale (2 seats)
Intelligence recommends personal outreach this week
$4,176.00 MRR at risk
High-value customer not engaging and historically doesn't recover. Last-chance personal touch before deprioritizing.
Engagement: red (5 sent, 0 opened in last 30 days)Recovery history: red (0 of 3 prior failures recovered)Value: high (top 25%, $348.00/mo)
Confidence: high·Phase 1 rules · live signal
Amount
$348.00
Decline
network
Detected
47d ago
Jul 8
Customer age
400d
Decline details
Categorynetwork
Codeprocessing_error
Invoice IDin_demo••••••••
Customer IDcus_teamflow_183
Customer sinceJul 2025
Email engagement
Emails sent4
Opened4 of 4
Clicked0 of 4
Previous failures (2)
25d agosoft$348.00
60d agosoft$348.00
Recovery timeline
7 of 7 steps executed↺
4hr retryCard declined
47d agoExecuted Jul 8, 2026
↺
Day 2 retryCard declined
45d agoExecuted Jul 10, 2026
✉
Day 3 emailEmail sent (AI)
44d ago"Payment update needed"
Executed Jul 11, 2026
✓ Opened 44d ago○ Not clicked
✉
Day 7 emailEmail sent (AI)
40d ago"Account access at risk"
Executed Jul 15, 2026
✓ Opened 40d ago○ Not clicked
✉
email_day14Email sent (AI)
33d ago"Two weeks since your payment failed"
Executed Jul 22, 2026
✓ Opened 33d ago○ Not clicked
↺
retry_day21Card declined
26d agoExecuted Jul 29, 2026
✉
email_day30Email sent (AI)
17d ago"Final notice on your account"
Executed Aug 7, 2026
✓ Opened 17d ago○ Not clicked