Carmen Castro

carmen.castro@cus_teamflow_132.demo· Growth (with add-on)

failed_unrecovered

Continue automated recovery: signals worth knowing

Customer engages with email and recovers some of the time. Automated flow is doing its job.

Engagement: green (4 sent, 1 opened, last open 8 days ago)Recovery history: yellow (1 of 3 prior failures recovered)Value: high (top 25%, $149.00/mo)

Confidence: high·Phase 1 rules · live signal

Amount

$149.00

Decline

fraud

Detected

22d ago

Jun 18

Customer age

84d

Decline details

Categoryfraud

Codelost_card

Invoice IDin_demo••••••••

Customer IDcus_teamflow_132

Customer sinceApr 2026

Email engagement

Emails sent4

Opened0 of 4

Clicked0 of 4

Previous failures (2)

Recovery timeline

4 of 4 steps executed

✉

Day 1 emailEmail sent (AI)

21d ago

"Action required on your account"

Executed Jun 19, 2026

○ Not opened○ Not clicked

✉

Day 3 emailEmail sent (AI)

19d ago

"Following up on your account"

Executed Jun 21, 2026

○ Not opened○ Not clicked

✉

Day 7 emailEmail sent (AI)

15d ago

"Account access at risk"

Executed Jun 25, 2026

○ Not opened○ Not clicked

✉

email_day14Email sent (AI)

8d ago

"Two weeks with no response"

Executed Jul 2, 2026

○ Not opened○ Not clicked