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Carmen Castro
carmen.castro@cus_teamflow_132.demo· Growth (with add-on)
Continue automated recovery: signals worth knowing
Customer engages with email and recovers some of the time. Automated flow is doing its job.
Engagement: green (4 sent, 1 opened, last open 8 days ago)Recovery history: yellow (1 of 3 prior failures recovered)Value: high (top 25%, $149.00/mo)
Confidence: high·Phase 1 rules · live signal
Amount
$149.00
Decline
soft
Detected
83d ago
Apr 18
Customer age
84d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_132
Customer sinceApr 2026
Email engagement
Emails sent5
Opened0 of 5
Clicked0 of 5
Previous failures (2)
22d agofraud$149.00
53d agoexpired$149.00
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
83d agoExecuted Apr 18, 2026
✉
Day 1 emailEmail sent (AI)
82d ago"Your payment did not go through"
Executed Apr 19, 2026
○ Not opened○ Not clicked
↺
Day 2 retryCard declined
81d agoExecuted Apr 20, 2026
✉
Day 3 emailEmail sent (AI)
80d ago"Payment update needed"
Executed Apr 21, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
76d ago"Account access at risk"
Executed Apr 25, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
69d ago"Two weeks since your payment failed"
Executed May 2, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
62d agoExecuted May 9, 2026
✉
email_day30Email sent (AI)
53d ago"Final notice on your account"
Executed May 18, 2026
○ Not opened○ Not clicked