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Imani Esparza
imani.esparza@cus_teamflow_187.demo· Scale (2 seats)
Intelligence recommends personal outreach this week
$4,176.00 MRR at risk
High-value customer not engaging; mixed history. Direct outreach is the integrity move.
Engagement: red (5 sent, 0 opened in last 30 days)Recovery history: yellow (1 of 3 prior failures recovered)Value: high (top 25%, $348.00/mo)
Confidence: high·Phase 1 rules · live signal
Amount
$348.00
Decline
soft
Detected
53d ago
May 17
Customer age
168d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_187
Customer sinceJan 2026
Email engagement
Emails sent5
Opened5 of 5
Clicked0 of 5
Previous failures (2)
21d agoexpired$348.00
80d agofraud$348.00
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
53d agoExecuted May 17, 2026
✉
Day 1 emailEmail sent (AI)
52d ago"Your payment did not go through"
Executed May 18, 2026
✓ Opened 52d ago○ Not clicked
↺
Day 2 retryCard declined
51d agoExecuted May 19, 2026
✉
Day 3 emailEmail sent (AI)
50d ago"Payment update needed"
Executed May 20, 2026
✓ Opened 50d ago○ Not clicked
✉
Day 7 emailEmail sent (AI)
46d ago"Account access at risk"
Executed May 24, 2026
✓ Opened 46d ago○ Not clicked
✉
email_day14Email sent (AI)
39d ago"Two weeks since your payment failed"
Executed May 31, 2026
✓ Opened 39d ago○ Not clicked
↺
retry_day21Card declined
32d agoExecuted Jun 7, 2026
✉
email_day30Email sent (AI)
23d ago"Final notice on your account"
Executed Jun 16, 2026
✓ Opened 23d ago○ Not clicked