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Imani Esparza
imani.esparza@cus_teamflow_187.demo· Scale (2 seats)
Intelligence recommends personal outreach this week
$4,176.00 MRR at risk
High-value customer not engaging; mixed history. Direct outreach is the integrity move.
Engagement: red (5 sent, 0 opened in last 30 days)Recovery history: yellow (1 of 3 prior failures recovered)Value: high (top 25%, $348.00/mo)
Confidence: high·Phase 1 rules · live signal
Amount
$348.00
Decline
fraud
Detected
80d ago
Apr 21
Customer age
168d
Decline details
Categoryfraud
Codestolen_card
Invoice IDin_demo••••••••
Customer IDcus_teamflow_187
Customer sinceJan 2026
RecoveredMay 9, 2026
Email engagement
Emails sent5
Opened0 of 5
Clicked0 of 5
Recovery methodemail_click
Previous failures (2)
21d agoexpired$348.00
53d agosoft$348.00
Recovery timeline
5 of 5 steps executed✉
Day 1 emailEmail sent (AI)
79d ago"Action required on your account"
Executed Apr 22, 2026
○ Not opened○ Not clicked
✉
Day 3 emailEmail sent (AI)
77d ago"Following up on your account"
Executed Apr 24, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
73d ago"Account access at risk"
Executed Apr 28, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
66d ago"Two weeks with no response"
Executed May 5, 2026
○ Not opened○ Not clicked
✉
email_day30recovered
62d ago"Final notice on your account"
Executed May 9, 2026
○ Not opened○ Not clicked
Payment recovered
$348.00 recovered via email_click · 62d ago
$348.00