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Imani Esparza
imani.esparza@cus_teamflow_187.demo· Scale (2 seats)
Intelligence recommends personal outreach this week
$4,176.00 MRR at risk
High-value customer not engaging; mixed history. Direct outreach is the integrity move.
Engagement: red (5 sent, 0 opened in last 30 days)Recovery history: yellow (1 of 3 prior failures recovered)Value: high (top 25%, $348.00/mo)
Confidence: high·Phase 1 rules · live signal
Amount
$348.00
Decline
expired
Detected
21d ago
Jun 18
Customer age
168d
Decline details
Categoryexpired
Codeexpired_card
Invoice IDin_demo••••••••
Customer IDcus_teamflow_187
Customer sinceJan 2026
Email engagement
Emails sent4
Opened0 of 4
Clicked0 of 4
Previous failures (2)
53d agosoft$348.00
80d agofraud$348.00
Recovery timeline
5 of 5 steps executed✉
Day 1 emailEmail sent (AI)
20d ago"Your card has expired"
Executed Jun 19, 2026
○ Not opened○ Not clicked
✉
Day 3 emailEmail sent (AI)
18d ago"Your card still needs updating"
Executed Jun 21, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
14d ago"Account access at risk"
Executed Jun 25, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
7d ago"Two weeks with no card on file"
Executed Jul 2, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
23h agoExecuted Jul 9, 2026